Privacy Policy

ClearMile is a trading name of Walsingham Motor Insurance Limited, registered in England and Wales (Company No. 08164227). Walsingham Motor Insurance Limited is an Appointed Representative of MGA Managers Limited, which is authorised and regulated by the Financial Conduct Authority (FRN 771791). Walsingham Motor Insurance Limited's FRN is 586279.

For the purposes of UK data protection law, Walsingham Motor Insurance Limited is the data controller responsible for your personal information collected through this website and our quote services.

Contact us about privacy: contact@clearmile.co.uk, 0800 229 4946, or via our Contact Us page.

Information you provide directly — When you request a quote or contact us, we may collect your name, email address, phone number, date of birth, postcode, driving licence details, claims history, no-claims discount, vehicle registration and details, cover preferences, and any other information needed to provide taxi or private hire insurance.

Information from your Uber account (with your consent) — If you choose to link your Uber driver account, you will be redirected to Uber to sign in and approve access. We only receive Uber data after you explicitly grant consent. Depending on the permissions you approve, this may include:

• Driver profile: first name, last name, date of birth, phone number, email address, and driving licence number
• Driver metrics: Uber Pro tier, driver rating, and lifetime completed trips
• Vehicle details: registration, make, model, year, and VIN
• Documents you authorise Uber to share: driving licence image and vehicle registration image

We request access through Uber's Personalized Insurance API using the Authorization Code OAuth flow. You can decline to link your Uber account and still request a quote by completing the form manually.

Technical information — When you use our website, we may collect limited technical data such as your IP address, browser type, and device information through standard web server logs. We use a short-lived session cookie to link your quote session to any Uber data you have chosen to share (see Cookies below).

We use your personal information to:

• Provide insurance quotes and arrange cover
• Pre-fill and verify quote details when you link your Uber account
• Assess eligibility for tiered driver benefits (such as Uber Pro ClearMile Club)
• Communicate with you about your quote or policy
• Meet our legal and regulatory obligations as an insurance broker
• Send marketing communications where you have opted in

We do not sell your personal information. We do not use Uber driver data for purposes unrelated to providing insurance quotes and arranging cover.

Under UK GDPR, we process your personal data on the following bases:

• Contract and pre-contractual steps — to provide quotes and insurance services you request
• Consent — when you link your Uber account, opt in to marketing, or agree to optional data uses
• Legal obligation — to comply with financial services and insurance regulations
• Legitimate interests — to operate and secure our website, prevent fraud, and improve our services, where those interests are not overridden by your rights

We store personal information on secure cloud infrastructure provided by our data hosting partner (Supabase), with databases and document storage configured for UK/EU data residency where applicable.

Uber-linked data is stored as follows:

• Driver profile, metrics, and vehicle details are stored in a protected database with row-level security enabled
• OAuth access and refresh tokens used to retrieve your Uber data are encrypted using AES-256-GCM before being stored
• Driving licence and vehicle registration images are stored in a private document storage bucket, not accessible to the public
• Short-lived OAuth session records used during the link process expire automatically

We apply technical and organisational measures including encryption in transit (HTTPS/TLS), access controls, and limiting database access to authorised server-side systems only. Uber driver data is not exposed through public APIs or web pages.

Access to your personal information is restricted to authorised ClearMile and Walsingham Motor Insurance Limited staff and systems that need it to process your quote or policy.

When you link your Uber account, your stored driver data is associated with a temporary quote session on your device via an HTTP-only cookie. This allows our website to pre-fill your quote form. The cookie expires after 30 minutes of inactivity and does not contain your personal details directly — it references an internal session identifier only.

We may share your information with trusted third parties where necessary to provide our services, including:

• Insurance underwriters and insurers to obtain quotes and place cover
• The Motor Insurers' Bureau (MIB) and associated not-for-profit companies — see the MIB section below for details
• Uber Technologies, Inc. — when you authorise us to retrieve your driver data through Uber's API
• Cloud hosting and infrastructure providers that process data on our behalf under data processing agreements
• Regulators, law enforcement, or other parties where required by law

We require third-party processors to protect your data and only use it for the purposes we specify.

We work in partnership with the Motor Insurers' Bureau (MIB) and associated not-for-profit companies who provide several services on behalf of the insurance industry. At every stage of your insurance journey, the MIB will be processing your personal information and more details about this can be found via their website: mib.org.uk. Set out below are brief details of the sorts of activity the MIB undertake:

• Checking your driving licence number against the DVLA driver database to obtain driving licence data (including driving conviction data) to help calculate your insurance quote and prevent fraud
• Checking your 'No Claims Bonus' entitlement and claims history
• Prevent, detect and investigate fraud and other crime, including by carrying out fraud checks
• Maintaining databases of:
  • Insured vehicles (Motor Insurance Policy Database or Motor Insurance Database/MID)
  • Vehicles which are stolen or not legally permitted on the road (Vehicle Salvage & Theft Data or MIAFTR)
  • Motor, personal injury and home claims (CUE)
  • Employers' Liability Insurance Policies (Employers' Liability Database)
• Managing insurance claims relating to untraced and uninsured drivers in the UK and abroad
• Working with law enforcement to prevent uninsured vehicles being used on the roads
• Supporting insurance claims processes

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including:

• Uber OAuth session records: deleted or expired within 30 minutes of creation
• Uber driver profile, metrics, tokens, and documents: retained while we process your quote and insurance application, then deleted or anonymised unless a longer period is required by law or for legitimate business purposes (such as regulatory record-keeping)
• Quote and policy records: retained in line with insurance industry regulatory requirements

We use essential cookies only. The clearmile_quote_session cookie is set when you start or complete an Uber account link. It is HTTP-only, expires after 30 minutes, and is used solely to associate your browser session with your in-progress quote. We do not currently use advertising or third-party analytics cookies on this website.

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Request restriction of processing
• Object to processing based on legitimate interests
• Withdraw consent at any time (where processing is based on consent)
• Request data portability (where applicable)

If you linked your Uber account and wish to revoke access or request deletion of Uber-related data we hold, contact us at contact@clearmile.co.uk. You can also revoke ClearMile's access to your Uber data at any time through your Uber account settings.

We will respond to valid requests within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Your data is primarily stored and processed within the UK and European Economic Area. Where data is transferred outside the UK/EEA (for example, when retrieving data from Uber's services), we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, in accordance with UK GDPR requirements.

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

For any questions about this privacy policy or how we handle your personal information, contact:

Walsingham Motor Insurance Limited (trading as ClearMile)
Email: contact@clearmile.co.uk
Phone: 0800 229 4946
London, United Kingdom